When you use our website
When you browse our website and view the information we make available, a number of cookies are used by us and by third parties to allow the website to function, to collect useful information about visitors and to help to make your user experience better.
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site.
Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
When you submit an enquiry via our website
When you submit an enquiry via our website, we ask you for your name, email address,and phone number.
We use this information to respond to your enquiry, including providing you with any requested information about our services. We may also email you again after your enquiry in order to follow up on your interest and ensure that we have answered it to your satisfaction. We will do this based on our legitimate interest in providing accurate information to you.
Your data is stored and processed as an email which is hosted by Google within the European Economic Area (EEA). We do not use the information you provide to make any automated decisions that might affect you.
We keep a copy of your enquiry against your contact record in our cloud based file storage system and we will not delete this unless you request for it to be deleted, you have the right to do this at any time.
When you place an order
Soap Folk collects personal information when you register with us or place an order for products or services. We use this information to provide the services requested, maintain guarantee records and, if you agree, to send you marketing information. We will never share your information with other companies . We do not hold credit card details or payment information other than the content of your basket which allows us to help you if there is a problem with your order.
Your individual rights as a data customer
Under the GDPR your rights are as follows:
the right to be informed;
the right of access;
the right to rectification;
the right to erasure;
the right to restrict processing;
the right to data portability;
the right to object; and
the right not to be subject to automated decision-making including profiling.
You also have the right to complain to the ICO if you feel there is a problem with the way we are handling your data.
You can read more about your rights in details here.
We handle data in accordance with the GDPR regulations and if you would like to get in contact to discuss your data then please email firstname.lastname@example.org
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
As part of the registration process for our occasional e-newsletters, we collect personal information. We use that information for a couple of reasons: to tell you about new product launches, discounts and special offers . We don't sell or trade email lists with other organisations or businesses.
We use a third-party provider called Omnisend, to deliver our newsletter. We gather statistics around email openings and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For more information, please see You can unsubscribe at any time by clicking the unsubscribe link at the bottom of any of our e newsletters or by emailing us at email@example.com
We will update the date of this document each time it is changed.
Last Updated – 18/02/2021